Everything you need to know about booking, documents, payments and more.
1. Making a Booking
Customers may make flight bookings through Moon Travel MyJet's website, by contacting our office, or through other booking channels provided by Moon Travel MyJet.
2. Providing Passenger Information
4. Booking Confirmation
5. Payment The customer must complete payment according to the payment method and payment deadline provided at the time of booking
6. Passenger Responsibility The customer is responsible for ensuring that all passengers have the necessary travel documents and meet the entry, visa, passport, transit and other requirements applicable to their journey.
7. Airline and Fare Conditions All flight bookings are subject to the applicable airline's fare rules, ticket conditions and terms of carriage.
8. Ticket Issuance Once the booking has been confirmed and payment requirements have been fulfilled, the applicable ticket or travel document will be issued to the customer using the contact details provided during the booking process.
9. Customer Contact Information Customers must provide a valid email address and telephone number when making a booking.
1. Customer Responsibility
The customer is solely responsible for ensuring that they have all valid and required travel documents for their journey.
This includes, where applicable:
2. Passport and Travel Document Validity
Customers must ensure that their passport or other travel document is valid for the entire journey and meets the validity requirements of all countries they will enter or transit through. Some countries require passports to remain valid for a specified period after the intended date of departure. Requirements may also differ depending on the traveller's nationality and type of travel document.
3. Visa and Entry Requirements Customers are responsible for checking whether a visa, entry permit or other authorisation is required for their destination or any transit country.
Visa and entry requirements may depend on the passenger's nationality, residence status, passport or travel document, destination, transit points and purpose of travel. Customers should obtain all required visas and authorisations before travelling.
4. Transit Requirements Customers are responsible for checking the travel and transit requirements of every country included in their itinerary, including countries where they are only transiting.
A visa or other travel authorisation may be required even when the passenger does not intend to leave the airport transit area.
5. Accuracy of Passenger Information The passenger's name and other personal information provided during the booking process must correspond with the passenger's travel document.
Customers are responsible for checking the accuracy of this information before completing the booking and payment.
6. Airline and Border Authority Requirements Airlines, immigration authorities and border-control authorities may require passengers to present additional documents before boarding or upon arrival.
Moon Travel MyJet does not determine immigration, visa or entry requirements. Such requirements are determined by the relevant authorities and may change without notice.
7. Refusal of Boarding or Entry Moon Travel MyJet is not responsible if a passenger is denied boarding, transit or entry because they do not have the required or valid travel documents, visa, permit, authorisation or other documentation.
Any resulting costs, including rebooking, cancellation, accommodation, transportation or other expenses, are the responsibility of the passenger, subject to any mandatory rights that may apply under applicable law.
8. Checking Requirements Before Travel Customers are strongly advised to verify the latest travel-document, visa and entry requirements with the relevant embassy, consulate, immigration authority or official government source before travelling.
The customer remains responsible for ensuring that all required documents are obtained and valid before departure.
1. Payment must be made according to the payment method and deadline specified at the time of booking.
2. A booking is confirmed only after the required payment has been successfully received, and the ticket has been issued or the booking has been confirmed by Moon Travel MyJet.
3. If payment is not received within the specified deadline, the reservation may be cancelled, and the quoted fare or availability cannot be guaranteed.
4. Flight prices, taxes, fees, and availability may change until payment is completed and the ticket is issued.
5. Customers are responsible for ensuring that their payment is completed successfully and that the payment information provided is accurate.
6. Any applicable additional charges, including fare differences, airline fees, baggage fees, change fees or cancellation fees, must be paid before the relevant service is confirmed.
7. Where an instalment or financing payment plan is provided by a third-party financing company, the financing agreement is between the customer and that financing provider.
8. Once a financing application has been submitted, Moon Travel MyJet cannot access or provide information regarding the application's status, approval, processing or payment schedule. Customers must contact the relevant financing provider directly for any questions or information regarding their financing application or agreement.
9. Refunds, where applicable, are processed in accordance with the applicable airline fare rules, service provider conditions, and applicable law. Non-refundable fees or charges may be deducted where permitted.
1.The baggage allowance included with your ticket is stated on your itinerary or ticket confirmation. Where the allowance is stated as “1 PC”, this normally means one checked baggage piece of up to 23 kg, unless otherwise specified by the airline or on the ticket. Any included hand/cabin baggage allowance will also be stated on the itinerary or ticket confirmation, where applicable.
2.Baggage allowances, weight limits, dimensions and restrictions vary between airlines and fare types. Passengers are responsible for checking the latest baggage rules directly with the airline before travelling.
3.If you require clarification regarding your baggage allowance, please contact Moon Travel MyJet at least 3 working days before departure.
4.If baggage exceeds the permitted weight, size or number of pieces, the airline may charge additional fees or penalties. Such charges are the responsibility of the passenger.
5.In the event of lost, delayed or damaged baggage, passengers must report the matter and make any claim directly with the relevant airline in accordance with the airline's procedures. Moon Travel MyJet does not provide baggage insurance and is not responsible for loss, delay or damage to baggage, except where liability cannot lawfully be excluded.
6.Passengers are responsible for arranging appropriate travel and baggage insurance if they wish to obtain additional protection for their baggage. For the most accurate and up-to-date baggage information, passengers should check the official website of the operating airline, as baggage policies and restrictions may vary and can change without notice.
1. Requesting Changes or Cancellations If you wish to change or cancel your travel arrangements, you must contact Moon Travel MyJet in writing using the email address provided on our website, by telephone, or by visiting our office. All changes and cancellations are subject to the availability of the relevant service and the applicable terms, conditions and fare rules of the airline or other service provider.
2. Who Can Request a Change A change request may be made by: • the person who made the booking; • the person who paid for the booking; or • any passenger named in the reservation. Moon Travel MyJet may require the customer to verify their identity before processing a change or cancellation request. The person requesting the change is responsible for all costs arising from the requested change.
3. Changes to the Itinerary or Destination Changes to the itinerary, route or destination may be treated as a cancellation and rebooking, depending on the applicable airline or service-provider rules. Any applicable fare difference, airline or service-provider charges and Moon Travel MyJet service fees must be paid before the change is confirmed. A cancellation requested through Moon Travel MyJet will only take effect once the cancellation has been confirmed by us in writing.
4. Changes Made Directly Through the Airline If the Moon Travel MyJet office is closed, you may, where permitted by the airline, contact the airline directly to make changes to your flight ticket. If you make any change directly with the airline, you must notify Moon Travel MyJet immediately by telephone, email or by visiting our office. Changes made directly through an airline may result in additional costs or administrative complications, particularly where the airline uses a different reservation or ticketing system. If you make a change directly with the airline, we recommend that any future changes to the same booking are also handled directly through the airline, unless otherwise agreed with Moon Travel MyJet.
5. Notice Period for Changes and Cancellations Change and cancellation requests must normally be submitted to Moon Travel MyJet on a weekday and should be made at least 72 hours before the scheduled departure. Requests may be submitted: • by email from the same email address used to make the original reservation; • by telephone at 097744880, subject to identity verification; or • by visiting the Moon Travel MyJet office. If a request is submitted less than 72 hours before departure, Moon Travel MyJet cannot guarantee that the requested change or cancellation can be processed before the scheduled departure. Where the airline has a shorter or earlier deadline, the airline's applicable deadline and fare conditions will apply. If our office is closed, the customer may need to contact the airline directly where this option is available.
6. Passenger and Name Information Customers are responsible for checking all passenger and travel information before completing payment for their reservation. This includes, • passenger names; • dates of birth; • travel dates; • destinations; and • other information provided for the booking. Name changes or corrections are subject to the applicable airline and fare rules and may not be permitted. Where a name correction or change is permitted, additional charges may apply.
7. Moon Travel MyJet Service Fees Where the applicable ticket or fare permits changes or cancellation, Moon Travel MyJet may charge the following service fees: • Flight change: from €60 per passenger, plus any applicable airline or service-provider charges. • Name change/correction: from €100 per passenger, plus any applicable airline or service-provider charges, where permitted. • Cancellation: from €60 per passenger, plus any applicable airline or service-provider cancellation charges. The above amounts are Moon Travel MyJet service fees and are separate from any fees, penalties, fare differences, taxes or other charges imposed by the airline or service provider.
8. Payment of Change and Cancellation Charges All applicable change fees, cancellation fees, fare differences and service-provider charges must be paid before the requested change or rebooking takes effect, unless otherwise agreed in writing.
9. Changes or Ticket Validity Extensions Made Through the Airline If you change your booking directly with the airline or agree with the airline to extend the validity of your ticket or booking, you must notify Moon Travel MyJet immediately. Failure to notify us may affect our ability to manage your booking and may result in Moon Travel MyJet being unable to guarantee the continued validity or proper handling of the reservation.
10. Airline and Service Provider Terms All flight bookings are subject to the applicable fare rules, ticket conditions and terms of the relevant airline or service provider. Airlines may impose additional restrictions, deadlines, penalties, fare differences or other charges. Moon Travel MyJet is not responsible for charges imposed by an airline or service provider under its applicable fare or ticket conditions. Where the airline's specific fare rules or ticket conditions apply to the requested change or cancellation, those conditions will govern the applicable change, cancellation, refund or rebooking.
1. Passengers are advised to contact Moon Travel MyJet at least 3 working days before departure to reconfirm their flight details and check for any important updates. If the passenger does not contact us and an issue arises that could have been identified or addressed through reconfirmation, Moon Travel MyJet cannot guarantee that we will be able to assist or accept responsibility for any resulting consequences, subject to applicable law.
2. Passengers are recommended to arrive at the airport at least 4 hours before the scheduled departure time, particularly for international flights.
3. If a passenger chooses to complete online check-in, the passenger is responsible for completing the process correctly and providing accurate information. Moon Travel MyJet is not responsible for issues arising from incorrect information or actions taken by the passenger during online check-in, subject to applicable law.
4. During layovers or transit, passengers are responsible for complying with the applicable airline and airport requirements. If an issue occurs during transit or after check-in, the passenger should contact the airline directly. Moon Travel MyJet may try to assist with urgent matters where possible, but the airline remains responsible for matters relating to the operation of the flight and airport procedures.
5. During Moon Travel MyJet's office opening hours, passengers may contact us by telephone or email for assistance. Outside our office opening hours, passengers should contact the airline directly for urgent matters relating to their flight, particularly where immediate action is required. 6.Passengers are responsible for monitoring their flight information, including departure times, gate information, check-in requirements and any changes communicated by the airline.
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